1. Privacy statement

1.1 LMN Solutions Limited and Magellan Solutions Ltd or any business either fully owned or partly owned by either LMN Solutions Ltd or Magellan Solutions Ltd ("Magellan Solutions", “LMN Solutions”, "us", and "we") respect your right to privacy. At LMN Solutions, we look after your personal information carefully. We adhere strictly to the requirements of UK data protection law and fully comply with GDPR (General Data Protection Regulation) Europe’s new privacy law.

1.2 This Privacy Notice tells you who we are, how we collect, share and use information which identifies you ("personal information") and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we collect through our website at https://www.lmnsolutions.co.uk ("Website") but also to other personal information that you may provide to us when we repair your computer, provide you with services or products or have access to when we order services or products on your behalf. Please do take a moment to read this Privacy Notice so that you will understand how we use your personal information.

1.3 If you have any questions or concerns about our use of your personal information, then please contact us using our contact us page on our website.

Content of this Privacy Notice

We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then scroll down to the relevant section.

Section 2 - What does LMN Solutions do?
Section 3 - What personal information does LMN Solutions collect, and when?
Section 4 - Why does LMN Solutions process the personal information that it does?
Section 5 - Who does LMN Solutions share my personal information with?
Section 6 - Legal basis for processing personal information
Section 7 - Cookies and similar tracking technology
Section 8 - How does LMN Solutions keep my information secure?
Section 9 - International data transfers
Section 10 - Data retention
Section 11 - Automated decision making
Section 12 - Your data protection rights
Section 13 - Updates to this Privacy Notice
Section 14 - Links from our Website to other sites
Section 15 - How to contact us

2. What does LMN Solutions do?

2.1 LMN Solutions is a computer repair and training company based in the United Kingdom.

2.2 For more information about LMN Solutions, please see  our Website at https://www.lmnsolutions.co.uk

3. What personal information does LMN Solutions collect, and when?

3.1 There are lots of 'touch points' where you may provide data to us voluntarily or where it is collected automatically. Given the number of services we offer, what data we collect from you depends on which you select. Types of personal data we typically collect at different touch points includes:

• When you visit our website:
  
  We may collect certain information automatically from your device. For example, your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed, links clicked.
  For more information about our websites and cookies, see section 7, 'Cookies and similar tracking technology'.
  

• When you become a client of LMN Solutions and/or purchase services through us:
  
  Your name, gender, date of birth, billing/delivery/supply address, orders and receipts, email, telephone number and a record of the products and services that you take from either us or one of our partners. If you then sign up to be a customer of one of our partners we will collect such other information as may be required to help process your application.
  For your security, we'll also keep a record of your direct debit details (Card information is collected in a PCI compliant manner and is stored securely by a third-party payment processor, not by us).
  

• When you contact us by any means (such as telephone, email, letter or SMS) with account queries or to complain about the service you have received:
  
  The content of your communications with us, including emails, letters, webchats and phone calls. When we call you or you call our call centre, we may record any telephone calls that we have with you, to make sure that we are providing you with a good service and meeting all our regulatory and legal responsibilities.
  

• When you book an engineering visit or a remote login (e.g. to install or repair a computer) or call with technical queries (e.g. because your broadband isn't working):
  
  Information about your computer system, home network, ISP, in order to fix the fault.
  

• When we repair your computer we may need to backup the data on it in order to secure your data.
  
  This data i.e. all of the data on your computer may be backed up to either a disk drive or to an on-line backup service. This data will be deleted from either the disk drive used to store the data or from the on-line back up service when you are certain that no data has been lost. In any event this data will be deleted after 30 days unless you specifically request that we store it for longer:
  

• When we delete all of the data from your computer if for example you wanted to give your computer away or if you wanted to scrap your computer.
  
  This data will be electronically deleted in such away that it is impossible for this data to be retrieved.

• When you enter prize draws or competitions we may retain your name and contact details.
  

• When you choose to complete any client surveys we send you, we will receive the information you volunteer about your use of our services.
  

• When you've given a third-party permission to share with us the information they hold about you.
  

• Whenever any of our suppliers or partners share information with us about the product or service you have purchased through us.

3.1.1 Data received from third parties: sometimes we will collect personal information from third parties. For example, gathering your broadband login information from third parties, validating and verifying your bank account and validating your credit history with a credit reference agency. We use the information we receive from these third parties to provide you with our services and products and those we order on your behalf, as otherwise necessary for our legitimate business reasons (for example, to verify that you are a suitable customer and that a direct debit can be taken from the bank account details provided to us), or to comply with law.

3.1.2 If you require more information on what we collect, how we handle sensitive personal data or what data we collect from third parties, please go to section 15, which shows you how to get in touch with us.

4. Why does LMN Solutions process the personal information that it does?

Most commonly, we need personal information for one of five reasons: (1) to perform a repair to your computer; (2) where it is in our legitimate interests to do so; (3) where it is required to comply with legal or regulatory obligations; (4) to pass your information to our partners for them to be able to supply you with the service you require and (5) where you have provided your consent.
To understand more about these legal grounds for processing your personal data, please see section 6, 'Legal basis for processing personal information.

4.1 Where we use your personal data to pass your information to our partners for them to provide products or services to you, if you don't give us the correct information, we might not be able to give them the information they require in order to provide you with the product or service(s) you ordered through us. We and our partners need your personal information in order to do the following:

• Supply you with the services you selected and to tell you when they'll install your services;
  

• Instruct our partners to provide you with the services you have selected;
  (when we do this, we still control your personal information and we have strict controls in place to make sure it's properly protected, see section 5 'Who does Magellan Solutions share my personal information with?');

• Send you product or service-information messages (for example, to inform you of any changes that might affect your service or need to fix something);

• Manage your account;

• Update our records about you (to ensure that they are up-to-date and accurate);

• Comply with our obligations;

• Detect fraud and check your identity.

4.2 We may also use this information for legitimate business purposes, such as:

• If you have not opted out, or where we are otherwise permitted by law, provide you with marketing communications about similar goods and services;

• To improve ours and our partners products and service offerings;

• Staff training;

• Recovery of bad debt;

• Analysing business metrics.

We will tell you at the point of collection when we use your personal data for legitimate interest purposes (for more information see section 6, 'Legal basis for processing personal information').

5. Who does LMN Solutions share my personal information with?

5.1 We may disclose your personal information to the following categories of recipients:

• To any business either fully owned or partly owned by either Sandra or Craig McCarthy (“LMN Solutions”, "Magellan Solutions", "us", and "we") and their directors, and third-party services providers who provide processing services to us (for example, to support the delivery of, provide functionality on or help to enhance the security of our services, products and Website) or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.
  

• To subcontractors and third-party service providers who enable us to provide services to you. For example, if you order a computer backup service through us we will need to supply our backup partner with details of your name and email address and supply our direct debit processing partner details of your name, address and bank details;
  

• Should you wish to know exactly which companies we have shared your information with please contact us in writing and we will be able to advise you. Please be aware that in some circumstances we will make a charge for this information;
  

• To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  

• To a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer that it must use your personal information only for the purposes disclosed in this Privacy Notice;
  To any other person with your consent to the disclosure.

6. Legal basis for processing personal information

6.1 The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it, including:

6.2 Consent

In specific situations, we can collect and process your data with your consent. For example, when you complete a form on our website to consent to enable us to work on your computer.
When collecting your personal data, we'll always make it clear to you which data is necessary in connection with a particular service.

6.3 Contractual necessity

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if we contract to provide you with energy through one of our partners, we'll need to collect your name and home address details in order for them to provide you with energy at the correct address. However, we will normally collect personal information from you only where we need that personal information to perform a contract with you.

6.4 Legal compliance

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or if we find illegal files on your computer to law enforcement agencies.

6.5 Legitimate interest

Sometimes, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

We carry out the following activities on the basis of legitimate interest:

• Marketing activities: If you do not opt-out from receiving marketing communications from us, you will be provided with communications about other similar computer, utility and household services and benefits from time to time and we may also request you to complete customer satisfaction questionnaires. A facility is provided to enable you to opt-out of receiving marketing communications at any time (as instructed in the communication or simply by contacting us over the telephone).
  

• Collection of debt: We may need to process your personal data in order to recover unpaid debt. We do not recover debt ourselves but pass on your details to a debt collection agency.
  

• Data Analytics: we analyse customer data in order to better understand our customer base and our service offering. We may also identify if you would be receptive to particular goods and services (ie tailoring our marketing to you) or whether you may benefit from differnet services or computer systems.

6.6 If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided on our website.

7. Cookies and similar tracking technology

7.1 We do not use cookies and similar tracking technology (collectively, "Cookies") on our website. However, some of our partners do. Please contact them for further details.

8. How does LMN Solutions keep my information secure?

8.1 We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level or security appropriate to the risk of processing your personal information.

8.2 We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.

8.3 Specific measures we use include:

1. Implementing design principles within our infrastructure (e.g. use of firewalls);

2. Adopting security safeguards against attacks (e.g. use reputable companies for website hosting, form hosting and payment services);

3. Security policies which provide working guidelines to our staff as well as enforce controls and procedures in line with data protection law and other industry-specific compliance requirements.

9. International data transfers

9.1 Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

9.2 Specifically, whilst we operate predominantly in the United Kingdom, our third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

9.3 However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. We have read an agreed with our third party service providers privacy notices(for example, our Card Processing provider and our Home Phone and Broadband provider) and further details can be provided upon request.

10. Data retention

10.1 We retain personal information we collect from you only for as long as is necessary for the purpose for which it was collected. In most cases, we will keep your personal information while you're one of our customers, and for seven years after or until you have asked for it to be deleted. In other cases we'll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we'll keep it for longer if we need to by law.

10.2 At the end of the retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

11. Automated decision making

11.1 In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you.

11.2 Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review. For example, we may use automated decisions to analyse whether you require extra internet security or for certain products and services. We may also use AI to help us make decisions.

11.3 When we make an automated decision about you, you have the right to contest the decision, to express your point of view, and to require a human review of the decision. You can exercise this right by contacting us using the contact details provided on our website.

12. Your data protection rights

12.1 You may have the following data protection rights:

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under contact us on our website.
  

• In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under contact us on our website.
  

• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you, or texting "STOP" to the number listed in the text messages we send. If you would prefer to opt-out over the telephone, or to opt-out of other forms of marketing (such as postal marketing) then please contact us using the contact details provided under contact us on our website.
  

• Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  

• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

12.2 We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

13. Updates to this Privacy Notice

13.1 We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by data protection law.
13.2
You can see when this Privacy Notice was last updated by checking the "last updated" date displayed at the bottom of this Privacy Notice.

14. Links from our Website to other sites

14.1 Please be aware that our site may provide access to other websites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

15. How to contact us

15.1 If you have any questions or concerns about our use of your personal information, please contact our data protection officer using the following details: privacy@lmnsolutions.co.uk or you can use the Contact Us details on our website.