These terms govern the provision of any computer support or services (“Services”) provided by LMN Solutions Ltd and should be read in conjunction with our privacy policy.

Also, whenever LMN Solutions Ltd work on your computer you may receive, via email, our Repair Agreement. This agreement is in addition to these terms and conditions.

LMN Solutions Ltd provides you with access to and use of the Services subject to your compliance with these terms. LMN Solutions Ltd reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old; you have the right, capacity and authorisation necessary to legally bind yourself to these terms.

I (Client) request you to repair, analyze, troubleshoot my computer or any other device that I (Client) has asked for you to repair, analyze or troubleshoot.

For visits to your home or place of work there is a minimum charge of £67.00 and this will include the first 60 minutes of the visit. Should the visit be more than 15 minutes drive or more than 10 miles from our address, we reseve the right to charge for travel at the same rate.

For remote work there is a minimum charge of £16.75 and this will include the first 15 minutes of the repair session.

Payment may be made using a credit or debit card for both home visits and remote sessions. Due to technical reason such as receiving a mobile signal there maybe times when it is possible the we are unable to take a debit or credit card in which case the client must make the payment in cash. We cannot accept cheques. For remote sessions card details may be taken prior to the remote session starting. Payment will not be taken until after the session is over.

Cash is welcome for home visits only.

Billing starts at the time of the appointment. Missed/cancelled appointments will be billed for one full hour if not cancelled 24 hours in advance.

Although LMN Solutions Ltd will endeavour to conduct all activities in a timely manner, the client understands that troubleshooting issues may be a time-consuming process and agrees to pay LMN Solutions Ltd for troubleshooting time as necessary.

LMN Solutions Ltd reserves the right to recommend another company if the troubleshooting requires the assistance of another company to assist. The Client agrees that they will contract with the other company separately.

Quotes: Any verbal quote given by LMN Solutions Ltd is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate of the price and not an assurance that the product or service will be sold at that price.
All written quotes are valid for 7 days. Once work has commenced, should it be found that the cost of the work is more than the quoted cost, then you the client will be advised of any extra charges, no work will commence without explicit client approval.

Legal Rights
The client agrees that they are the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to LMN Solutions Ltd.

Authorisation to Access your Computer: You acknowledge that you are authorising LMN Solutions Ltd to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering any services you agree that LMN Solutions Ltd may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant LMN Solutions Ltd the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services. You also agree to explicitly give your consent to allow LMN Solutions Ltd to process your personal data and subscribe your email address in any way as they deem necessary.

Software Installation: LMN Solutions Ltd may need to download and or run software on your computer to help diagnose and resolve your technology problem. LMN Solutions Ltd may need to reinstall software that was included as part of your computer’s original configuration. You agree that we may download and utilise Software from third party websites or external devices such Memory Sticks, CD's or the internet etc and accept any applicable license agreements on your behalf. You agree that LMN Solutions Ltd may need to download and/or install any software that it believes is necessary in the conduct of its business and in the repair of your computer. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually fourteen or thirty days) unless you purchase a license to continue using such Software.

LMN Solutions Ltd reserve the right to remove any programs from any device that is rented from LMN Solutions Ltd if they believe that those programs are unnecessary to the functioning of the computer. This includes but is not limited to the bloatware that often comes with computers. LMN Solutions Ltd may also need to install any software that it believes is necessary in the conduct of its business.

LMN Solutions Ltd do not recommend that you use "free" programs. However, we will install any free programs that you grant permission/ask  us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Our standard charges will apply.

LMN Solutions Ltd agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of LMN Solutions Ltd subject to confidentiality agreements or as required by law.

I (client) also certify that I will indemnify and hold harmless LMN Solutions Ltd for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although LMN Solutions Ltd will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.

I (Client) further agree to indemnify and hold harmless LMN Solutions Ltd for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Virus Removals: I (Client) also certify that I will indemnify and hold harmless  and will pay for added support to LMN Solutions Ltd for any software repairs necessary after a virus has been detected and removed from a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before we have removed it. It is also possible that the action of removing any malware from a computer may cause unwanted actions.

We do not have a guarantee period on our virus/malware removals as it is impossible to say that you wouldn't get a virus/malware infection within minutes of us removing a virus/malware infection. If you suspect you have an instance returning, please call us immediately. If you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchased from LMN Solutions Ltd or any other brand you buy online or off the shelf.

Should you subscribe to our Total Internet Security service then all virus and malware removals are free. However, please be aware that any damage or malfunction of the computer caused by either a virus/malware or its removal will be charged at our standard rate.

Confidentiality: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law.

Purchasing of Products on Clients Behalf

LMN Solutions Ltd do not supply any hardware or software products. However, we are often asked to purchase products on a clients behalf. In circumstances where we are requested to purchase a product on the clients behalf we do not warranty the product in any way. Should the client wish to make a complaint or return the product then the client must request from us the details of the supplier and take the matter up with the supplier. All costs related to returning the product or claiming under the products warranty are the responsibility of the client. We are unable to intervene or become involved in any dispute between our client and the supplier.

Should a software product bought through LMN Solutions Ltd need support then this will be charged for at our normal rate.

Backup Services & Potential Data Loss: While LMN Solutions Ltd will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing LMN Solutions Ltd to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, programs, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that LMN Solutions Ltd and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files.

If you do not have a backup of your software and data, we can provide you with backup services at an additional cost. However, we cannot guarantee the integrity of the data when backing up. Any private or personal information provided to LMN Solutions Ltd will be kept confidential. However, should LMN Solutions Ltd or any business that Sandra or Craig McCarthy own believe that any data found on your computer could be illegal then LMN Solutions Ltd or any business that Sandra or Craig McCarthy own reserves the right to contact the necessary authorities with whatever information they may require.

Passwords: LMN Solutions Ltd will not ask for any passwords unless they are necessary in the repair of your system for example we may need your email password in order to setup an email client with your account. Sometimes we may find it necessary to ask for a password when the client is unable to enter the details themselves. Should we need a password this will not be stored by LMN Solutions Ltd. LMN Solutions Ltd will not keep any passwords unless specifically requested to do so by the client in which case there will be a charge and the password will be kept in a secure vault.

Items Left on Our Premises: Should your computer, tablet, mobile phone or any accessory items be left on our premises we will make reasonable efforts to contact you for you to collect them. If for any reason the items remain uncollected for a period of 30 days we reserve the right to dispose of the items. At which time, LMN Solutions Ltd shall have no liability to the client or any third party. Any storage fees requested by LMN Solutions Ltd must be paid by the client.

Warranty LMN Solutions Ltd offers the following warranty periods:

7 day warranty for labour - All work is covered by a labour only 7 day warranty. If the same problem reoccurs within 7 days of the original repair, LMN Solutions Ltd will only charge for any additional parts that may be required. Excludes faults caused by software, virus, malware and end user errors.

Refurbished Computers
LMN Solutions Ltd supply refurbished computers with a 3 month return to base warranty.

Warranty Exclusions
LMN Solutions Ltd warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.
This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Payment Terms All work must be paid in full upon completion. If an amount remains outstanding 7 days after completion of the work, an additional 5% will be added for each week until it is paid. In case collection proves necessary, the client agrees to pay all fees incurred by that process. Should an amount not be paid within 7 days of it being due, LMN Solutions Ltd reserves the right to send a message to your computer and/or lock the computer or take any action it deems necessary until the amount is paid in full.

Limited Liability: LMN Solutions Ltd or any business that Sandra or Craig McCarthy own shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will LMN Solutions Ltd be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if LMN Solutions Ltd has been advised of the possibility of damages or loss to persons or property. LMN Solutions Ltd's liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and LMN Solutions Ltd agree that the sole and exclusive remedy for unsatisfactory work shall be, at LMN Solutions Ltd’s option, additional attempts by LMN Solutions Ltd must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of LMN Solutions Ltd services would be much greater if LMN Solutions Ltd undertook more extensive liability.
The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of LMN Solutions Ltd, and assumes any and all known risks of injury and property damage that may result.

Rental Services
Any product rented from LMN Solutions Ltd will remain the property of LMN Solutions Ltd at all times. Should the product that the client has rented develop a fault then the product must at first be returned to LMN Solutions Ltd for appraisal and repair. Should it be found that any attempt to repair the product has been made in any way by the client or any third party then the full amount of the rental will be charged and the product must be returned to LMN Solutions Ltd, please see our returns policy below.

If LMN Solutions Ltd feel that the fault is caused by the client, a virus or any other means outside of LMN Solutions Ltd control then LMN Solutions Ltd will charge the client for the repair. LMN Solutions Ltd decision on the cause of any fault will be final.

Should the client require any chargeable work done on the rental computer or, at LMN Solutions Ltd’s discretion, any other device owned by the rental client this work will be charged at our standard rate.

If the product is within its manufacturers guarantee period it will be be returned to the manufacturer.

All PC's and Laptops supplied by LMN Solutions Ltd include internet security and backup software should this software not be present or not working when repairing a PC or laptop and LMN Solutions Ltd feel this may have contributed to the fault then our standard repair charges will apply.

Rental Returns Policy

Should the client decide that they do not wish to keep a product that they have ordered for rental then the client can be permitted to return the goods in perfect condition to our head office at 141 High Road, Felixstowe. IP11 0TP. at their cost. The client must inform LMN Solutions Ltd in writing within 14 days of receiving the product and all costs of the return must be payable by the client. However, if the order was placed whilst in the company of either Sandra or Craig McCarthy then this is deemed as a face to face transaction and therefore the client must inform LMN Solutions Ltd in writing within 7 days of receiving the product and all costs of the return must be payable by the client.

Should the product be setup for the user i.e your user name has been setup for you then this will be deemed as a made to order item that has been made to order or personalised, unfortunately we are unable to accept returns in this situation.

The client accepts full responsibility for packing the device in a safe and secure manner and returning the device in a safe and secure manner. We understand that the client may not have the original packing in which case the client must make sure that the product is packed securely and reaches us in perfect condition.

We recommend that the client insures the device for its full value as any damage must be paid for by the client.

Once we have been informed by the client that the goods are being returned the client must stop using the product and return it as quickly as possible and not later than 7 days from the day on which you informed us of your decision to cancel the order.

LMN Solutions Ltd reserves the right to charge the client when a product is returned for the cost of resetting the product back to its initial settings.

The initial payment charge that is made on rental equipment includes the costs of delivery charges, setup charges etc and is not returnable in any circumstances.

When a product is returned should it be found to have personal data on it LMN Solutions Ltd will attempt to contact the client to see if they would like this data to be kept or deleted. Should the client decide to keep the data then a quote for this work will be provided at the time as the cost will depend on factors such as the amount of data and the method by which the client would like to receive the data. Should the client decide to have the data securely deleted then LMN Solutions Ltd will do this work at the clients cost.

Independent Partners

LMN Solutions Ltd have a number of independent partners. These partners are unable to enter into any form of contract on behalf of LMN Solutions Ltd.